Allgemeine Vertrags- und Reisebedingungen
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Liability
1.1 These general contract and travel conditions apply to events organized by Ragazinc GmbH
Travel organization or other services offered by Ragazinc GmbH. Ragazinc GmbH reimburses the loss or additional costs of the agreed services if the tour guide, our representative or our contractual partner could not offer an equivalent substitute service on the spot. Liability is limited to direct damages and includes the agreed travel price.
1.2 The general contract and transport conditions of the responsible transport company apply to flights and ferry services operated by Ragazinc GmbH. We are not responsible for changes to the flight plan. In particular, the travel agency Ragazinc GmbH assumes no responsibility for changes to the travel program that occur due to force majeure, strikes, official measures or delays and cancellations by third parties, for which Ragazinc GmbH assumes no responsibility.
1.3 In case of death, bodily injury or illness caused by Ragazinc GmbH, Ragazinc GmbH is only responsible for the direct damage. If Ragazinc GmbH is responsible for damages caused by commissioned companies (hotels, airlines, etc.), your claim must be assigned to Ragazinc GmbH. In liability cases related to air transport or the use of other transport companies (railways, ships, bus companies, etc.), the amount of compensation claims is limited to the amounts arising on the basis of international agreements or national legislation.
1.4 If Ragazinc GmbH is held liable for property damage and financial loss, the tour operator's liability for damages is usually limited to twice the travel price (taking into account the limitations of liability contained in international contracts).
1.5 In addition to the travel program, local events and excursions can be booked at the resort. It cannot be ruled out that one or another event involves risks due to special local conditions or requires physical requirements that not everyone has. Ragazinc GmbH assumes no responsibility for trips to resorts that are not made through the local representative of Ragazinc GmbH.
1.6 To cover travel risks, we recommend that you take out travel insurance (SOS, assistance, baggage, accident, etc.) if you have not already taken out adequate insurance with adequate coverage. Ragazinc GmbH provides information. -
Conclusion of contract
2.1 The contract between you and travel agency Ragazinc GmbH is concluded upon acceptance of your written, telephone or personal registration at your booking office. From this point on, the rights and obligations under the contract become effective for you and Ragazinc GmbH. Special requests are only part of the contract if they have been accepted and confirmed by your booking office.
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Prices and payment terms
3.1 You will find the prices for travel arrangements in the current price lists. Unless the price list states otherwise, prices for travel arrangements are per person in Swiss francs for accommodation in a double room.
3.2 When your booking is accepted by the booking office, a deposit of 30% (or at least CHF 100.- of the arrangement per person) is due. If the booking office does not receive the deposit on time, Ragazinc GmbH may refuse the travel services and charge cancellation costs of CHF 100.- per person or CHF 200.- per order.
3.3 The remaining travel price must reach the booking office no later than 28 days before departure. If payment is not made on time, Ragazinc GmbH may refuse the travel services and claim cancellation costs according to section 3.2. Unless otherwise agreed, the documents are handed over or sent to you once the full invoice amount has been received.
3.4 If you book your trip less than 28 days before departure, the full invoice amount is payable immediately on booking. No deposit applies.
3.5 For travel arrangements (including arrival/departure) we charge a booking fee of CHF 40.- per person, maximum CHF 80.- per order.
3.6 In exceptional cases, prices may have to be increased (e.g. due to fuel surcharges, higher government charges or taxes). -
Cancellation, rebooking, change
4.1 If you cancel a booked trip, change it or rebook it, you must inform your booking office personally or by registered letter. The travel documentation you have already received must be returned to the booking office at the same time.
4.2 If your trip is canceled, changed or rebooked, a processing fee of CHF 100 per person and a maximum of CHF 200 per order will be charged, plus any telephone, fax, telex or telegram fees. These processing fees are not covered by the cancellation insurance.
4.3 In the event of cancellation, changes or rebookings, the following costs in % of the arrangement price will be charged in addition to the processing fees (3.2): 29-22 days 20% before the start of the trip: 21-15 days 40% before the start of the trip: 14-8 days 60% before the start of the trip: 7-1 days 80% before the start of the trip: No-show or late arrival: 100% Special cancellation and rebooking conditions for groups or for individual services (e.g. special flight tariffs, round trips, etc.) remain reserved.
4.4 If you end your trip prematurely for any reason, Ragazinc GmbH cannot refund you the price of the travel arrangement. If possible, we will reimburse you for any services not received. (Please note the option to take out return travel insurance). Last minute: When withdrawing from special promotions and last minute bookings: from 21 days before departure, 100% of the arrangement price will be charged. The travel costs must be paid according to the transport company's guidelines 20-100%
4.5 The decisive factor for calculating the cancellation or change date is the receipt of your declaration at the booking office. For Saturdays, Sundays and public holidays, the next working day applies.
4.6 In cases of hardship, the cancellation costs will be covered by our cancellation cost protection (CHF 30 per person).
4.7 If you have to cancel your trip, you can nominate a replacement traveler. A replacement traveler must be named in good time. He must be prepared to enter into the contract under the existing conditions and to meet the special travel requirements (health, etc.), and his participation must not be prevented by any legal regulations or official orders. The processing fee (Section 3.2.) and any additional costs incurred must be borne by you or the replacement traveler. If a replacement traveler enters into the contract, you and he are jointly liable for payment of the travel price. Ragazinc GmbH will inform you within a reasonable period of time whether the named replacement traveler can take part in the trip; an exam can take several days. If the conditions for replacement travelers cannot be met, your travel cancellation will be considered a cancellation. -
Complaints
5.1 If the trip does not correspond to the order confirmation, or if it has another significant defect, you are entitled to immediately request immediate and free remedial action from the local Ragazinc GmbH representative or the service provider. If remedial action is not possible, you must request written confirmation from the local Ragazinc GmbH representative or the service provider. You must submit your complaints and confirmations in writing to your travel agency or to Ragazinc GmbH within 10 days of your return at the latest.
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Trip cancellation or change by Ragazinc GmbH
6.1 Ragazinc GmbH is entitled to cancel the trip if you give legitimate reasons to do so through actions or omissions. In this case, travel agency Ragazinc GmbH will refund you the travel price you have already paid; further claims are excluded. Cancellation costs and further claims for damages remain reserved.
6.2 If fewer than the intended minimum number of participants take part in a trip, Ragazinc GmbH can cancel the trip no later than 21 days before the scheduled start of the trip. You will be reimbursed a maximum of the amounts paid.
6.3 Force majeure events (e.g. natural disasters, epidemics, unrest, acts of terrorism, official measures or strikes) may cause Ragazinc GmbH to cancel the trip, even at short notice. A maximum of the amounts you have paid in will be reimbursed.
6.4 In the event that the air transport company obliged by Ragazinc GmbH uses unforeseen aircraft types to carry out the transport in a timely manner, Ragazinc GmbH reserves the right to carry out the transport with another air transport company, other aircraft types or other flight times.
6.5 Ragazinc GmbH is entitled to cancel the trip for other reasons. A maximum of the amounts you have paid in will be reimbursed. -
Entry regulations
7.1 The travelers themselves are responsible for complying with entry, health and currency regulations. If entry is refused, you must bear the return travel costs yourself.
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Applicable Law and Jurisdiction
8.1 Swiss law applies to the legal relationship between you and Ragazinc GmbH.
8.2 Claims against Ragazinc GmbH can only be brought at its headquarters: Ragazinc GmbH, Uferstrasse 70, 4057 Basel (Switzerland).
As of 28 October 2026